Customer Service Center
This benchmark serves the exchange of expertise among the participants. It is combined with a compensation study of the sector-relevant functions, which is currently conducted every 2 years.
The participants are mostly companies with in-house customer service centers, coming, for example, from the trade, finance, telecommunications/IT, and other service sectors.
The benchmark primarily focuses on the key positions of customer service centers, such as:
- Agents (e.g. complaint and demand management, sales,
- Workforce management
- Project/process management
- Data mining/business intelligence
You will receive function-based evaluations of income levels and structures as well as extended benefits of specialists/clerks, experts/professionals, and team leaders/managers at different career levels.